Italy’s my favourite country in the world, but their transport system does not feel like it was designed for customers.

Here are three case studies which, I believe, are a toxic mix of managers never actually using their own services - and managers being overfamiliar and not being able to see things through customers’ eyes.

As the public sector takes more control in the UK, there are lessons to learn.

When trying to offer a better passenger experience, the rail industry is programmed to focus on punctuality.

But my family’s experiences over the summer show a poor correlation between trains on time and stress-free journeys.

How can we grow the transport network in the UK? By making better use of what we already have.

Let’s learn from the Swiss and prove it in the Peak District.

I believe in a place called Hope

From private equity to pension funds to management buy-outs, Britain’s transport operators are now in very different hands. Part 2 explores what that means for investment, risk and the future of public transport.

Nationalising the railways won’t fix anything unless we focus on aligning incentives and delivering for customers.

Inevitably, humans being what they are, a consultation issued by the Government proposes that the accountability mechanism for a business owned by the Government should be the Government, with the assistance of a watchdog appointed by the Government.

Here’s how we can keep all the good stuff in the consultation but tighten up accountability a bit.

Train fares are a disaster, right?

Well, not wrong!

But before we throw the baby out with the bathwater, worth checking for some good principles amongst the mess.

The public can't tell between diesel and electric trains, but they can tell if their own car is electric. Is the transport industry complacent on carbon?

Making transport an experience could improve the economics of rural transport

Is MaaS the opportunity it’s made out to be? Or is the hype distracting us from making real progress?

Government wants better transport. Is more private capital the answer?

The decarbonisation plan is, sadly, fatally flawed

MaaS won’t revolutionise transport because transport economics are different from software economics

By not including breaks and parking time in car journeys, Google Maps prioritises car journeys

The best films (involving transport) ever made

The "Guiding Mind" is meant to ensure that train companies focus on the customer. But will the "Guiding Mind" itself be focused on the customer?

Railway customers had a bad week. It wasn’t just Hitachi: it was also down to historic systems, processes and culture - and these things can be changed

Giles Fearnley on entrepreneurship in transport, what generates growth and the future role of the big bus groups.

Train companies are facing a financial crisis. New solutions to fares and pricing are essential to fill the hole left by business travellers.

Lilian Greenwood is one of the few politicians to have made transport a speciality. We talk about her time both as Shadow Minister and Chair of the Select Committee