Train fares are a disaster, right?

Well, not wrong!

But before we throw the baby out with the bathwater, worth checking for some good principles amongst the mess.

Making transport an experience could improve the economics of rural transport

The "Guiding Mind" is meant to ensure that train companies focus on the customer. But will the "Guiding Mind" itself be focused on the customer?

Railway customers had a bad week. It wasn’t just Hitachi: it was also down to historic systems, processes and culture - and these things can be changed