Maria Hofberg on Growth and Customer satisfaction in Rail

Maria Hofberg’s rail company doesn’t just have satisfied customers: it has the most satisfied customers in Sweden. Not just the most satisfied rail customers: the most satisfied customers of any transport firm in the Swedish Quality Index, beating buses, airlines and ferry firms.

The company in question is 𝗩𝗥 𝗦𝗻𝗮𝗯𝗯𝘁å𝗴 𝗮𝗻𝗱 𝗠𝗮𝗿𝗶𝗮 𝗶𝘀 𝗖𝗵𝗶𝗲𝗳 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗢𝗳𝗳𝗶𝗰𝗲𝗿.