Maria Hofberg on Growth and Customer satisfaction in Rail
Maria Hofberg’s rail company doesn’t just have satisfied customers: it has the most satisfied customers in Sweden. Not just the most satisfied rail customers: the most satisfied customers of any transport firm in the Swedish Quality Index, beating buses, airlines and ferry firms.
The company in question is VR Snabbtåg and Maria is Chief Commercial Officer.
Laura Wright on The Best Railways in the World
A few months ago, I did a light-hearted LinkedIn post, giving out “Olympic” medals to my favourite European railways.
Transport Strategy Consultant Laura Wright was immediately on my case, challenging my (somewhat subjective) rankings.
In this episode we discuss our best (and most memorable - not always the same thing!) international train journeys and then have an informal chat on which railways are the best.
Allan Cook on the Rail and Urban Transport Review
What should the new Government do about transport?
Big question: so the Labour party asked an independent group of experts to come up with the answer.
Allan Cook, former Chair of HS2, joins me to talk about their recommendations and why it’s so crucial for the Government to take them forward
Colin Knight on Reinventing the Tram
This week I’m joined by a council officer. But no ordinary council officer. Colin Knight is doing something extraordinary: working with scientists and automotive engineers to develop an entirely new form of transport.
When challenged by his political masters to reduce the costs of a new tram network for Coventry, Colin realised that the only way to achieve a step-change was to reinvent trams from the ground up. Literally. He has formed a team that has reinvented the both tracks and vehicles.
He joins me on The Freewheeling Podcast to tell me what they’ve done, why they’ve done it and what will happen next with the monumentally ambitious project known as Very Light Rail.
Katy Taylor on customer focus
The bus strategy is great but the Williams-Shapps review is not. In her last few weeks at Go Ahead, Katy Taylor talks candidly
Giles Fearnley on Entrepreneurship and Groups
Giles Fearnley on entrepreneurship in transport, what generates growth and the future role of the big bus groups.
Lilian Greenwood on politics and select committees
Lilian Greenwood is one of the few politicians to have made transport a speciality. We talk about her time both as Shadow Minister and Chair of the Select Committee
Nina Lockwood on People in Transport
Nina Lockwood on what the rail industry’s thinking; and whether there’s a transport type
Rory Sutherland on Behavioural Science in transport
Rory Sutherland is a global leader in the science of thinking. He reminds the transport industry that people don’t think the way we think they do…
Professor Corinne Mulley on alternative financing
Professor Emerita at the University of Sydney on alternative uses of the tax system such as property uplift and road pricing
Graham Cross on Private Infrastructure Investment
Heathrow Southern Railway CEO tells me how transport infrastructure could be paid for by pension schemes
River Tamoor Baig on barriers to innovation in transport
Hack Partners founder talks frankly about why innovation in transport is hard - and what needs to change
Benedict Morrison on Transport in Film
Lecturer in film and literature on transport in films, from the 19th century to the present day
Simon Calder on Politicians and the Future of Transport
The Travel Editor of the Independent talks openly on politicians and where we’re heading
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